PaLMS provides a comprehensive diagnostic laboratory services that integrates clinical and pathology disciplines so as to be able to offer a complete, seamless service. PaLMS supports the principal goals of: Ensuring better health for people. We will use our strength and knowledge to support the delivery of better health outcomes for our patients, community and nation. Enabling equity of access to comprehensive health services so that all can benefit from our services. Improving the quality of health service. We will at all times meet relevant professional and accreditation standards. We will also strive to identify the customers of our service, to work with them to understand their needs and wants, and to design our service so that we anticipate and exceed these customer requirements. We will be an innovative leader in business. We will improve our efficiency and seek to reduce our costs. We will conduct our activities with honesty and integrity, maintaining the highest of ethical standards and principles. We will respect and support our staff, and help them develop to be future leaders of their profession. With rapid advances in science and technology, our role is increasingly not only one of analysis and testing, but also one of providing expert advice and consultation to our colleagues, fellow health care professionals, patients and community. We see research and scholarship as one of our essential roles, with the publication and dissemination of experience and new knowledge an important activity. We wish to contribute to the discovery of new scientific, medical and business knowledge, the development of new investigations, and to maintain ourselves at the forefront of our professions. We seek to identify other organisations and communities who share our goals and aspirations. With them, we intend to support and collaborate, to form partnerships and strategic alliances, and to enter into joint business ventures. By maximising the opportunities to help each other meet the challenges of the future, together we can continue to provide truly outstanding laboratory medicine services for our patients and clients.